Terms and Conditions

 

  • Check in

12pm for sites, 2pm for cabins

  • Check out

By 10am on day of departure. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.

  • Reception hours

9am – 5.30pm Monday to Friday

12pm – 5.30pm Weekends

Guests arriving outside of Office hours must contact reception to arrange for collection of maps and keys.

 

Bookings are not confirmed unless a deposit has been received. A confirmation letter and receipt will be forwarded to you once the deposit has been received. Please check the reservation details are correct and inform reception immediately of any changes. Minimum stays apply to all holiday periods.

Please be advised that we only allow one tent per site and one vehicle per Site/Cabin. Both vehicle and tent must fit within the boundaries of your site. Extra vehicles and boats can be parked within the park in designated parking by prior arrangement. Extra fees may apply

Visitors are more than welcome during your stay. Maximum persons per Site/Cabin apply and must be strictly adhered to. All visitors must register at Reception upon arrival.

We reserve the right to eject any guest from the Park deemed to be behaving in a socially unacceptable manner; that is causing damage or disturbing other guests; who is using unacceptable language; or who is otherwise breaching the Park’s rules. No refunds will be given in such circumstances and charges will apply for any damage caused, losses or extra cleaning that result from such behaviour.

We also reserve the right to refuse a booking at any time from any person reasonably believed to be not the person named on the booking request or the person named on the credit card; from anyone not authorised to use the card; from anyone not able to pay for any charges; from anyone who may cause damage to the property or to other guests; from anyone who exhibits socially unacceptable behaviour; from anyone who may be younger than 18 years of age and not accompanied by a responsible adult; or from anyone who is concealing a dog or unauthorised animal.

 

Payment Options

Deposits and account balances can be paid by MasterCard, Visa, money order or Direct Deposit. All deposits are subject to the Cancellation Policy below. Unless prior arrangements are made, payment must be made in full at the time of check-in. If you paying by Direct Deposit payment method, please ensure your reservation number and Surname is entered as the description/reference on your payment into our nominated bank account to ensure it is applied to the correct reservation.

 

Non-Smoking Policy

All internal areas of the parks accommodation and other buildings are non-smoking areas. All external areas of communal buildings and pool area are non-smoking areas. A $200.00 cleaning and deodorising charge will apply if this guideline is breached and charges will be applied to the credit card details provided.

 

Damages and Extra Cleaning Charge Policy

Cabins and sites are to be left in a clean and tidy manner, and include the washing of all dishes in cabins and rubbish removal or a cleaning fee will apply and charges will be applied to the credit card details provided. This also applies to any damage or breakages. A cleaning fee of $50.00 per hour will be charged if upon departure the accommodation is found to be in an unreasonable condition.

 

Lost Property

Non-perishable lost property is held for a maximum of 3 months, after which the property is offered to charity or otherwise disposed of.

 

Pet Policy

Well-behaved dogs are welcome at the Pelican Caravan Park subject to following guidelines.

  • The dog owner will contact Pelican Caravan Park by phone in advance to determine if there is availability for a dog at the park.
  • Dogs are permitted on powered and unpowered sites and some cabins only.
  • Dogs are not permitted in amenities block, reception, camp kitchen, playground or pool areas at any
  • Dogs must be on a leash and under control. Droppings are to be picked up immediately and disposed of appropriately.
  • Dogs are not to be left unattended at any time.
  • No barking please – your neighbours would appreciate this greatly.
  • Visitors are not permitted to bring their dogs into the park.
  • Pet owners agree and accept to take full responsibility of any personal injury or damage caused by their pet whist within the park and agree to pay for any claims of compensation in relation to pet activities.

Any breach of these conditions will result in the withdrawal of your right to camp in the park.

 

CANCELLATION POLICY

 

If you wish to change any details of your booking, please contact the park directly. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that bookings in certain time periods, or for certain room types cannot be changed; however, in some instances, changes may be permitted but a charge could be imposed.

If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit.

 

OFF PEAK

During the off peak season, deposits will only be refunded if the park is notified of your cancellation 48 hours prior to your scheduled arrival. The deposit will be refunded less an administration fee of $30 or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). If notice of your cancellation is received after this time the park may retain the deposit paid.

 

SHOULDER

Cancellations where at least 14 days written notice has been provided are refundable less a $30 administration fee or a credit for the full amount to be used towards a future booking (to be used within a 12-month period). Cancellations giving less than 14 days’ notice will forfeit all monies paid.

 

PEAK

Deposits for reservations made wholly or partially in high seasons will only be refunded if you notify the park of your cancellation at least 60 days prior to your scheduled arrival (less an administration fee of $50). If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold.

 

EARLY DEPARTURES

Tariffs are not refundable or transferable if your stay is cut short due to weather, health or other circumstances.

 

 

REFUND POLICY

 

Refund Conditions

Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded by:

  • Credit Card: Refunded onto the credit card. The same credit card must be used for credit as the one that paid the deposit.
  • EFT Transfer (Direct credit): Direct into guest bank account. Guest must supply their BSB, Account No & Account Name.

Monies will only be refunded in the original method paid.

 

 

Things to Do

Our Park features broad river frontage on the Nambucca River. We boast many features including a private boat ramp & jetty. The fishing is great.

Latest News from Pelican

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06 Dec 2018

Riverfront powered sites now have grey water sullage

We have just added grey water sullage points to all of our riverfront powered sites....
02 Aug 2018

New jetty and pontoon

On the 1st of August we completed and opened our new jetty and pontoon. It...